Live Softworks Limited customer privacy notice
Registered name: Live Softworks Limited
Data Protection Registration: ZA089607
Last Updated: 02/06/2026
We are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on
data protection principles, definitions, and key terms.
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- How to complain
Contact details
Telephone
0114 299 6028
Email
dataprotection@livesoftworks.com
What information we collect, use, and why
We collect or use the following information to
provide services and goods, including delivery:
- Names and contact details
- Addresses
- Account information
- Website user information (including user journeys and cookie tracking)
- Call recordings
- Information relating to compliments or complaints
We collect or use the following information for
the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Account information, including registration details
- Information used for security purposes
- Marketing preferences
We collect or use the following information for
service updates or marketing purposes:
- Names and contact details
- Website and app user journey information
- Records of consent, where appropriate
We collect or use the following information to
comply with legal requirements:
- Name
- Contact information
- Financial transaction information
- Any other personal information required to comply with legal obligations
We collect or use the following personal information for
dealing with queries, complaints or claims:
- Names and contact details
- Account information
- Purchase or service history
- Call recordings
- Customer or client accounts and records
- Financial transaction information
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible
lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to
provide services and goods are:
- Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for
the operation of customer accounts and guarantees are:
- Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for
service updates or marketing purposes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for
legal requirements are:
- Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for
dealing with queries, complaints or claims are:
- Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from
How long we keep information
If you purchase a product or service from us we will retain your information for a period of 7 years since the last date of your purchase.
If you have not purchased a product or service from us we will retain your information for a period of upto 1 year if there are on-going communications between both parties or until you ask us to remove your information.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with
- Relevant regulatory authorities
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email:
dataprotection@livesoftworks.com
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.
The ICO's address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint